+1 (800) 803-0042

Frequently Asked Questions


Will I get the same hard drive as described?FAQ

All the listings on the website are for exact hard drives. Details can be verified by description and the picture. 

How fast do you ship the hard drives?

All orders placed before 3PM PST will ship out the same business day. Orders that submitted after 3PM PST will ship out next business day.

What if I don't need the hard drive anymore, can I return it?

Yes, we offer a 30 days return policy on all our hard drives. Once the product is returned, you will be issued a full refund minus 20% restocking fee. Please contact us prior to sending the product back, to arrange proper shipping and RMA number.

The hard drive did not work for my data recovery needs, can I still return it?

If the seals on the hard drive and PCB were not broken, you can return the hard drive for full refund minus 20% restocking fee. International shipping is not refundable.

How long it takes for product to get to international location?

It depends on the shipping provider you choose. For DHL Express it takes estimated 3 business days, not including possible holds on customs. For USPS Express it takes estimated 5 business days, not including possible holds on customs.

How do I pay for the product?

First you need to add this product to your shopping cart. Then you will be given various payment options. You can choose to pay using PayPal, Google Checkout or credit card. Our website is VeriSign Verified and we use SSL 128-bit Certificate that protects your confidential information.

Can you give discount on your products?

We usually have discounts for our repeating customers from 5-20% off. You can send us a request with URL of the product and we will respond to you promptly or just simply call us 1 (800) 803-0042


2355 Westwood blvd STE 123 Los Angeles, CA 90064

M: +1 (800) 803-0042
F: +1 (800) 654-0012

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